Polish-speaking Customer Care Agent

About the role

As a Customer Care Agent at myPOS, you’ll handle a variety of day‑to‑day interactions: helping merchants get set up, explaining how a payment was processed, or managing more complex account issues from start to finish. The role is fast‑moving, hands‑on, and no two days are the same.

Key responsibilities

• Be the friendly, knowledgeable point of contact for Polish‑speaking merchants and business owners across chat, email, and phone.
• Take ownership of customer issues from first contact through to resolution, following up and closing the loop.
• Help customers understand their accounts, navigate our products, and extract real value from the platform in clear Polish.
• Act as the customer’s advocate internally, collaborating with specialist teams such as Payments Operations or Account Verification.
• Explain technical or financial topics—payment flows, fees, account status—in simple, jargon‑free language.
• Share patterns and feedback from conversations with the wider team to improve products and the customer experience.

Required profile

• Fluency in Polish and a solid command of English, both written and spoken.
• 1–2 years of experience in a customer‑facing role, preferably in a call centre, BPO, or support environment.
• Ability to explain technical or financial concepts in plain, friendly language.
• Calm, composed approach when things get busy or complicated, with a genuine enjoyment of helping people.
• Comfort working with digital tools and systems and a good eye for detail.
• Interest in fintech, payments, or business technology; prior experience with payment systems or POS solutions is a strong advantage.
• Adaptability to a fast‑moving environment, seeing change as an opportunity.

What we offer

• Vibrant international team operating in a hi‑tech environment.
• Annual salary reviews, promotions, and performance bonuses.
• myPOS Academy for upskilling and training, plus unlimited access to LinkedIn Learning courses.
• Annual individual training and development budget.
• Refer‑a‑friend bonus.
• Teambuilding, social activities, and multinational networks.
• Excellent compensation package.
• 25 days annual paid leave, increasing up to 30 days with seniority.
• Full “Luxury” health insurance covering dental care and optical glasses.
• Meal vouchers worth €102.26 per month.
• Fully covered Multisport card.
• Free coffee, snacks, and drinks at the office.