Senior Front Office Assistant – Spanish Language

About the role

The Senior Assistant in the Customer Service Front Office supports the newly created team at CCEP's Shared Service Center in Bulgaria. The role focuses on serving Spanish‑language customers, handling billing, orders, payments and dispute resolution while driving continuous improvement in service quality.

Key responsibilities

• Manage daily tasks for an assigned portfolio of Spanish customers, performing detailed financial analysis to meet targets and reduce bad‑debt risk.
• Process disputes, coordinate with internal departments, and monitor resolution timelines.
• Handle customer queries via phone, email, portal or other channels, ensuring timely and accurate responses.
• Support monthly and annual closing activities and maintain up‑to‑date SOPs and portfolio handbooks.
• Train customers on the MyCCEP portal and promote self‑service usage.
• Identify and implement improvements in collections and dispute‑management processes.

Required profile

• Medium‑grade studies with experience in client portfolio management.
• Strong analytical, communication and teamwork skills.
• Proactive, decisive and results‑oriented attitude.
• Fluent in Spanish (or Catalan) and English (minimum C1).

Required skills

• SAP
• Excel
• BW, BI and PowerBI reporting tools
• Order‑to‑cash process knowledge