Consultant, Communication & Engagement (ET)

About the role

The Communication and Engagement officer supports the ITSCE unit in communications, stakeholder engagement, and business coordination. The role develops executive communications, manages outreach activities, coordinates events and engagement opportunities, and helps increase awareness and adoption of ITSCE priorities, solutions, and services.

Key responsibilities

• Serve as the focal point for ITSCE communications, stakeholder engagement, and business coordination activities.
• Prepare presentations, briefing notes, talking points, leadership updates, newsletters and announcements.
• Develop success stories, adoption narratives and promotional materials that highlight ITSCE solutions and initiatives.
• Coordinate communications and engagement activities with Regions, Global Practices, OPCS, DEC, other ITS teams, MDBs and external partners.
• Manage stakeholder interactions, build trusted relationships with senior stakeholders, and track follow‑up actions.
• Organise workshops, forums, roadshows and other internal and external events, handling agendas, materials and communications.
• Facilitate information flow between leadership, product teams, business stakeholders and partner organisations.
• Monitor engagement outcomes, stakeholder feedback and communication effectiveness, preparing management reports and summaries.

Required profile

• Bachelor’s or Master’s degree with at least two years of relevant experience, or an equivalent combination of education and experience.
• Strong stakeholder‑engagement, relationship‑building and communication skills, with the ability to translate technology and geospatial concepts into practical value propositions.
• Good understanding of how technology, AI, data and geospatial solutions can support operational teams and improve business outcomes.
• Excellent storytelling, presentation and visual‑communication abilities, including the use of maps, dashboards and visual materials.
• Strong coordination, organization and prioritisation skills to manage multiple concurrent engagements and follow‑up activities.
• Practical, proactive and client‑focused attitude with the ability to identify opportunities and increase awareness of ITSCE solutions.