Customer Advisor – Azerbaijani Language (Relocation to Bulgaria)

About the role

We are seeking a Customer Advisor fluent in Azerbaijani to join a leading tobacco company's support team in Bulgaria. You will be the first point of contact for customers, handling inquiries via email, chat, and phone while ensuring a smooth and positive experience.

Key responsibilities

• Respond to customer queries through multiple channels (email, chat, phone).
• Provide accurate product and brand information.
• Research and resolve customer issues quickly and professionally.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with team members and share best practices.

Required profile

• C1 level proficiency in Azerbaijani (written and spoken).
• Advanced English proficiency.
• Previous experience in customer service or a related field.
• Customer‑oriented mindset with strong attention to detail.
• High school education or equivalent.

Required skills

• MS Office
• CRM systems

What we offer

• Gross salary of €1,789.53 per month.
• Full‑time shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday.
• Performance‑based monthly bonuses.
• Fully paid training and onboarding.
• Career development through Concentrix University.
• Health and wellbeing initiatives, insurance, Multisport card, transport allowance, and other corporate benefits.
• Relocation support covering accommodation and travel expenses.