Customer Support Specialist (Polish) – Varna

About the role

Foundever® is a global leader in the customer experience (CX) industry, supporting more than 750 leading brands worldwide. We are looking for a Polish‑speaking Customer Support Specialist to join our Varna team, providing high‑quality assistance to customers via phone and email.

Key responsibilities

• Respond to and resolve a wide variety of consumer queries by phone and email, making smart decisions to handle each contact efficiently.
• Provide customers with accurate advice and information about clients' products and services while meeting productivity and quality standards.
• Follow predefined rules for handling inquiries, escalating when necessary, and ensuring timely resolution.
• Understand each customer's needs to deliver the best solution in line with key performance indicators.
• Navigate multiple systems simultaneously to update electronic records promptly and accurately.
• Proactively support colleagues and collaborate as part of a team.

Required profile

• Very good spoken Polish (C1‑C2) and English (C1‑C2).
• Experience in a contact‑center or customer‑facing role is beneficial.
• Ability to adapt quickly to changes in products, processes, and technology.
• Proven record of excellent attendance and punctuality.
• Good computer literacy.

What we offer

• Two weeks of training at our Varna office followed by flexible work‑from‑home options.
• Competitive remuneration scheme.
• Standard working schedule with a comprehensive social package (additional healthcare insurance, gift vouchers, sport card discounts).
• Opportunities to participate in charity activities, team‑building events, sports competitions, and internal contests.
• Long‑term career development with internal training aligned to global standards.