Danish Speaking Solutions Consultant

About the role

A recruitment partner is looking for Danish and English-speaking Solutions Consultants for a project supporting the world's largest search engine, working on-site in Sofia, Bulgaria with a leading global digital solutions provider. You will give consultative customer care and non-technical troubleshooting for a digital consumer ecosystem (digital app stores, payment gateways, family sharing services and media subscriptions), helping Danish-speaking users navigate account settings, digital transactions and content access.

Key responsibilities

• Deliver expert customer care and solutions in Danish and English by phone, email and live chat
• Resolve inquiries about digital product ecosystems, mobile app marketplace transactions, digital wallet payments, family accounts and digital media access
• Handle account, subscription, billing and content issues within established SLAs
• Guide users through diagnostic processes and knowledge bases to reach first-contact resolution
• Maintain high call quality, ticket handling efficiency and CSAT scores
• Master internal CRM tools, administrative panels and ticketing workflows
• Share best practices, update procedural knowledge and escalate complex cases with colleagues and specialists

Required profile

• Fluent Danish (native or near-native) with strong verbal and written skills
• English at B2 level or higher for internal communication, technical systems and onboarding
• Customer-first mindset, good active listening, empathy and clear explanations
• Quick learner who adapts to new platform workflows, product policies and CRM software
• Problem-solving ability and composure under pressure
• Previous customer support, digital products, helpdesk or contact center experience is an advantage
• On-site availability in Sofia on rotating shifts Monday to Sunday, 09:00 to 22:00

What we offer

• Full-time on-site work in Sofia (40 hours per week) with a competitive base salary and a monthly food voucher
• Additional health insurance and a corporate perks platform with 50+ benefits
• Relocation package for eligible international candidates: airport pickup, flight reimbursement, up to 21 nights' hotel, housing assistance and a €1,500 bonus paid in two installments
• Fully paid initial training, ongoing development and coaching
• Modern multinational office, referral programme and career progression paths