Social Media Content Review Analyst (Danish & English)

About the role

Cross Border Talents is recruiting Danish native speakers for a Social Media Content Review Analyst position in Sofia, Bulgaria. The client is a leading provider of multilingual player support localization and testing services for the games industry, and works within the BPO sector.

Key responsibilities

• View and act on potentially violating content on an ongoing basis
• Conduct objective, fair and unbiased investigations into reported content
• Be an expert on internal policies and stay up to date with policy updates
• Identify and share patterns in reported content to improve performance

Required profile

• Danish native speaker
• B2 or higher English
• Ability to process sensitive and disturbing content
• Experience investigating fraud, spam or other inappropriate content is an asset

Required skills

• High attention to detail and ability to defend decisions with context
• Ability to spot patterns in behaviour that improve decision-making
• Strong organisation and time management for shifting priorities and high volumes
• Flexibility to work any assigned shifts, including early mornings, overnight, weekends and holidays
• Knowledge of pop culture, global events and the cultures of the markets served

What we offer

• A salary described as much higher than the average Bulgarian wage
• Accommodation arranged by the client, with help finding an apartment afterwards
• Flight ticket reimbursement
• Meal vouchers, additional health coverage and free transport for early and late shifts
• In the client offices: free gym, yoga, massage, corporate psychologist and healthy days and weeks