Social Media Content Review Analyst – Finnish Speakers

About the role

A client of Cross Border Talents, the largest employer in Bulgaria's BPO sector, is hiring a Social Media Content Review Analyst in Sofia. The role helps keep the community safe by reviewing potentially violating content against the Content Guidelines. The team has more than 3,500 members across Sofia and Plovdiv.

Key responsibilities

• View and act on potentially violating content on an ongoing basis
• Conduct objective, fair and unbiased investigations into reported content
• Act as an expert on internal policies and stay up to date with policy updates
• Identify and share patterns in reported content to improve performance

Required profile

• Fluent Finnish (B2 or higher)
• Ability to process sensitive and disturbing content
• Experience investigating fraud, spam or other inappropriate content is an asset
• Flexibility to work any assigned shifts, including early mornings, overnight, weekends and holidays

Required skills

• High attention to detail and ability to defend decisions with context
• Ability to spot patterns in behaviour that improve decision-making
• Strong organisational and time-management skills for high volumes of work
• Knowledge of pop culture, global events and the culture of the markets served

What we offer

• Full relocation package for international candidates, including up to one month of hotel or apartment accommodation and support finding an apartment
• Monthly rental bonus of 300 BGN gross, plus a ticket reimbursement of up to 150 EUR with the first paycheck
• Full paid training and meal vouchers of 60 BGN per month
• Additional health coverage, transportation allowance and access to office facilities such as a gym, yoga, massage and a corporate psychologist
• Employee referral bonuses and recognition programmes