Team Manager – Czech

About the role

Workster is partnering with a global customer service leader to find a Team Manager who is fluent in Czech and English. In this role you will lead a team, drive performance through data‑based strategies and ensure high‑quality service for customers.

Key responsibilities

• Establish and maintain communication with clients and team members, understand needs and resolve issues.
• Create and implement data‑driven strategies to improve team performance and bottom‑line results.
• Identify training needs and equip the team with essential skills.
• Gain thorough understanding of systems and operational procedures used within the program.
• Collaborate regularly with stakeholders on changes, promotions and updates.
• Ensure compliance with process standards for team members, partners and third‑party providers.

Required profile

• Fluent in Czech (C1/C2) and English (B2).
• Bachelor’s degree or equivalent qualification.
• 1–2 years of experience in a similar team management or leadership role.
• Strong analytical skills with ability to interpret data and implement improvements.
• Demonstrated leadership capabilities focused on team development and issue resolution.
• Excellent time‑management and communication skills.
• Proficient in MS Office applications.