Supply Chain Representative (Back office) – Shift work

About the role

The Supply Chain Representative will work in a back‑office capacity, supporting reverse logistics and customer experience programs for Accenture’s clients. The role involves handling customer communications on shift schedules and updating internal systems with accurate information.

Key responsibilities

• Perform and manage back‑office customer communications.
• Advise customers on behalf of Accenture’s clients.
• Utilise third‑party services to deliver entitled services.
• Follow detailed procedural instructions and escalation rules when service level agreements are at risk.
• Update program databases accurately with all relevant data.
• Handle challenging customer situations in line with Accenture policies.
• Identify and escalate data or program issues to management.

Required profile

• Fluency in English.
• Ability to coordinate internal and external parties.
• Previous customer service experience (advantageous).
• Strong attention to detail and accuracy.
• Effective multi‑tasking and communication skills.
• Commitment to confidentiality.
• Familiarity with databases and MS Office applications.

Required skills

• MS Office
• Database usage

What we offer

• Career counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares