Senior Customer Relationship Manager

About the role

As a Senior Customer Relationship Manager at OpenText, you will act as a trusted advisor for enterprise and mid‑market cloud customers, guiding them from post‑sales through value realization, renewal, and growth. You will own the relationship, drive outcomes that matter, and contribute directly to customer retention and expansion.

Key responsibilities

• Manage strategic enterprise and mid‑market cloud customers across the full lifecycle.
• Own and drive renewal strategy, execution, and successful close.
• Build and deliver outcome‑driven success plans aligned with customer business goals.
• Lead success workshops, executive reviews, and governance discussions.
• Collaborate cross‑functionally with Sales, Renewals, Product, and Services to manage risk and unlock growth.

Required profile

• Background in Customer Success, Consulting, Account Management, or Sales.
• Proven experience managing enterprise customers and owning renewals.
• Experience in contract negotiation with a strong commercial mindset.
• Excellent English communication skills; additional languages are a plus.
• Familiarity with CRM tools (e.g., Salesforce) and cloud/SaaS solutions.

Required skills

• Salesforce

What we offer

• Global, collaborative community focused on trust, ownership, and impact.
• Opportunity to work with innovative cloud technologies and high‑profile customers.
• Talented colleagues and a culture that shapes meaningful customer outcomes.