Arabic Digital Content Specialist - Trust & Safety

About the role

A growing operations team supporting a major international technology platform is recruiting Arabic Digital Trust & Safety Specialists in Sofia. The role focuses on digital content safety, policy compliance and risk mitigation: evaluating user-generated data and online submissions so that community guidelines are upheld and the digital environment remains secure.

Key responsibilities

• Review user-generated content, back-office data and reported submissions to verify compliance with platform policies.
• Act promptly and objectively on content that violates safety guidelines, terms of service or regulatory standards.
• Keep up to date with internal policies, community guidelines and enforcement workflows.
• Analyze behavioral patterns, emerging trends and anomalies to mitigate platform risks.
• Document enforcement rationales clearly and collaborate with quality and policy teams during calibration reviews.

Required profile

• Fluent or native Arabic (C1 or higher).
• Solid English (B2 or higher) for operational workflows and policy documentation.
• Strong familiarity with regional pop culture, social trends, idioms and current affairs in Arabic-speaking markets.
• Attention to detail, critical thinking and sound judgment in metrics-driven environments.
• Ability to explain and defend decisions clearly, with strong organizational, analytical and time-management skills.
• Previous experience in content moderation, fraud analysis, spam detection, trust & safety or back-office review is a strong plus.

What we offer

• Sofia candidates: hybrid model (initial on-site training, then remote with about two office days per month); others: full remote flexibility within Bulgaria.
• Full-time, rotational 24/7 shifts covering Monday to Sunday.
• Competitive monthly salary, food allowance and private health insurance.
• Fully paid initial training and onboarding, stable employment and clear career advancement paths.