Customer Care Agent (English + European language)

About the role

We are looking for a bilingual Customer Care Agent who will be the first point of contact for our customers. You will provide advice on our products and services, handle inquiries via phone, email or chat, and ensure a smooth and positive experience.

Key responsibilities

• Respond to customer questions in English and a European language (C1 level) through multiple channels.
• Enter and verify customer data accurately in internal systems during each interaction.
• De‑escalate difficult or conflict situations, aiming for solution‑oriented outcomes.
• Collaborate with internal teams, including service technicians, to process fault and repair requests.
• Document all customer interactions and support administrative processes.

Required profile

• Fluent written and spoken English (C1) and another European language (C1).
• Strong communication skills and a genuine enjoyment of customer interaction.
• High service orientation with proven problem‑solving abilities.
• Experience handling upset customers and applying de‑escalation techniques.

Required skills

• Proficiency with standard end‑user software, especially MS Office.
• Familiarity with CRM systems for managing customer information.

What we offer

• Competitive remuneration package.
• Hybrid working model with home‑office allowance.
• 25 days paid annual leave and additional health insurance.
• Employee Assistance Program covering mental health, legal and financial counselling.
• Food vouchers, public‑transport card, optional parking and multisport card.
• Language‑training opportunities and a modern office environment.
• Access to over 15,000 LinkedIn Learning courses, mentorship and training programs.