Customer Solutions Advisor (French)

About the role

Join Concentrix as a Customer Solutions Advisor and provide top‑tier support to French‑speaking customers of a leading lighting solutions provider. You will work in a fast‑paced call‑center environment, helping users with pre‑sales questions, general inquiries, and technical issues across multiple communication channels.

Key responsibilities

• Respond to inbound customer requests via phone, email, chat, or social messaging and document case details.
• Ensure high levels of customer satisfaction by delivering clear, courteous assistance.
• Handle pre‑sales, general inquiries, and technical support issues for lighting products.
• Escalate complex cases to higher‑tier support according to defined procedures.
• Collaborate with fellow technicians to resolve tickets and close cases efficiently.
• Maintain an individual ticket queue and follow management directions.

Required profile

• Strong customer‑focus with excellent verbal and written communication skills.
• Fluent in French (both spoken and written) and proficient in English.
• At least six months of experience in a front‑line technical customer service role (preferred).
• Ability to simplify technical language for non‑technical users and demonstrate patience.
• Commitment to data confidentiality and staying up‑to‑date with IT trends.
• Proactive, self‑motivated, and a collaborative team player.

Required skills

What we offer

• Full‑time position with shifts from 9:00 a.m. to 9:00 p.m., Monday‑Friday.
• Competitive salary of 3,600 BGN per month.
• Convenient office location near public transport.
• Comprehensive initial training and continuous upskilling through Concentrix University.
• Career development programs, health and wellbeing initiatives, and a range of additional benefits such as insurance, multisport card, transport allowance, and corporate discounts.
• Possibility to switch to hybrid work after six months.