Digital Trust and Safety Specialist (French & English)

About the role

Join TELUS Digital Bulgaria as a Digital Trust and Safety Specialist, focusing on reviewing user‑generated content in both French and English. You will help maintain a safe online environment for customers while ensuring strict compliance with internal policies.

Key responsibilities

• Review back‑office user‑generated content, including sensitive or disturbing material, and verify compliance with established guidelines.
• Take timely actions on content that violates policies or poses risks.
• Stay current with internal policy updates and apply them accurately.
• Identify and analyze patterns to proactively mitigate emerging risks.

Required profile

• High attention to detail and ability to handle sensitive information.
• Strong logical reasoning to defend decisions and provide context.
• Excellent organizational and time‑management skills for high‑volume, shifting priorities.
• Experience investigating fraud, spam, or inappropriate content is a plus.

Required skills

• Fluent French (native or near‑native level).
• Strong English proficiency (minimum B2).

What we offer

• Fully paid training and stable career development opportunities.
• Competitive salary with additional health insurance.
• Access to TELUS Tower facilities in Sofia, including a gym, relaxation, and gaming areas.
• More than 50 benefits and services, plus employee referral bonuses.