Operations Analyst, Bulgaria

About the role

Glovo, part of the Delivery Hero Group, is looking for a Supply Operations Analyst in Sofia to optimise delivery operations in complex cities. The role improves courier fleet metrics and performance across Bulgaria, combining operational experience, stakeholder management, analytical skills and creativity. It sits within the Operations team, working with Courier Ops and Glover Experience.

Key responsibilities

• Analyse daily and weekly operation metrics and maintain business reports (daily, weekly, monthly) to support supply chain decisions
• Design and embed efficient processes and refine workflows to support high-performing teams
• Improve KPIs such as Delivery Time and Cancellations and work on the accuracy of courier forecasts
• Collaborate with Commercial, Growth, Finance and other departments, and with other Operations verticals, to plan, execute and monitor projects
• Propose process improvements that enhance the user experience for couriers

Required profile

• At least 1.5 years of total work experience in demanding positions (operations, consulting, investment banking, etc.); on-demand experience is a plus
• Excellent written and spoken Bulgarian and English
• Ability to work in a fast-paced, high-growth start-up and to adapt to evolving roles

Required skills

• Google Suite and/or MS Office, Excel
• Basic SQL
• Project management, strong problem solving and communication skills

What we offer

• Private health insurance
• Free delivery and food vouchers
• Co-funded multisport card
• Extra time off, two days of work from home per week and up to three weeks of remote work per year
• Enhanced parental leave and online therapy and wellbeing benefits