Operations Account Manager – Sofia

About the role

We are seeking a diligent Operations Account Manager to join our Sofia team. In this role you will ensure smooth delivery of services, maintain strong client relationships and support business growth through effective coordination across departments.

Key responsibilities

• Develop and maintain client relationships, ensuring clear communication of needs and objectives.
• Oversee daily operations and coordinate with cross‑functional teams to guarantee timely service delivery.
• Analyse operational performance, prepare reports on efficiencies, metrics and client satisfaction.
• Identify and resolve operational issues promptly to enhance service quality.
• Collaborate with sales and finance teams to support business development and financial planning.
• Stay updated on industry trends and best practices to anticipate challenges.

Required profile

• Proven experience in operations or account management, preferably in a related industry.
• Strong interpersonal and communication abilities, with fluency in English.
• Excellent organisational skills and ability to manage multiple projects and deadlines.
• Analytical mindset focused on solving complex problems efficiently.
• Ability to work independently while contributing effectively to diverse teams.

Required skills

• Proficiency with Microsoft Office Suite.
• Familiarity with CRM software.

What we offer

• Competitive salary with performance‑based incentives.
• Opportunities for career advancement and personal development.
• Inclusive, supportive work environment promoting teamwork and innovation.
• Flexible working hours to support work‑life balance.
• Health benefits, insurance plans and wellness programmes.