Czech/Slovak Customer Support Representative (Remote, Bulgaria)

About the role

Kats Recruitment is hiring Customer Support Representatives fluent in Czech/Slovak and English for a fully remote position based anywhere in Bulgaria. The role suits people who want to join a supportive, global team and build strong problem-solving and professional communication skills in a people-focused organisation.

Key responsibilities

• Respond to customer inquiries by phone and email in a clear, professional manner.
• Provide accurate, reliable and complete information tailored to each customer's request.
• Identify customer needs and resolve questions efficiently to ensure high satisfaction.
• Maintain high service quality and represent the brand with a customer-first approach.
• Handle communications primarily in Czech/Slovak alongside English.
• Collaborate closely with team members and internal support functions.

Required profile

• Fluency in Czech and/or Slovak (native or near-native level).
• Solid working proficiency in English.
• Strong verbal and written communication skills with a customer-oriented mindset.
• Enthusiastic, proactive attitude with an eagerness to learn.
• Ability to work effectively from home independently and as part of a distributed team.
• No previous customer support experience required; fresh graduates and entry-level applicants are welcome.

What we offer

• 100% remote work from anywhere in Bulgaria, standard business hours Monday to Friday (09:00 - 18:00).
• Competitive monthly salary package plus food allowance and comprehensive additional health insurance.
• Fully paid initial training and structured onboarding.
• Access to an employee benefits catalog of 50+ services and corporate discounts, referral bonuses and clear paths for long-term internal growth.