German Speaking Player Support Specialist (Emails Only) - Hybrid

About the role

A gaming company is looking for a German-speaking Player Support Specialist to join its support team in Sofia, Bulgaria. This is a non-voice, written-only role handling player inquiries, account issues and technical questions via email and the ticketing system. The position is based in the company's modern office in Sofia, in an international, gaming-enthusiast team, and can be worked in a hybrid model.

Key responsibilities

• Resolve player inquiries in German exclusively by email and web tickets, with accuracy and a friendly tone.
• Help players recover account access, find missing in-game items, answer billing questions and troubleshoot basic connectivity.
• Document recurring technical glitches, bugs or feedback and escalate them to development and quality assurance teams.
• Tag and categorize support tickets accurately in the player management system.

Required profile

• Excellent, native-level written German (C1/C2) and solid written English (B2 or higher).
• EU citizenship or a valid, unrestricted work permit for Bulgaria.
• Genuine enthusiasm for video games (PC, console or mobile) and familiarity with gaming culture and terminology.
• Previous experience in email customer service, ticketing systems or digital support is a plus; entry-level applicants are welcome.

Required skills

• High typing speed and strong German grammar and composition.
• Analytical problem-solving and an empathetic, customer-first attitude.
• Familiarity with ticketing systems such as Zendesk or Salesforce is a plus.

What we offer

• Relocation package: full flight reimbursement to Sofia and fully paid accommodation for the first 2-3 weeks.
• Base salary with monthly quality bonuses and meal vouchers.
• Private medical and dental insurance, transport subsidies and a multi-sport card.
• Modern office with esports areas, gaming lounges and free daily refreshments; option to work hybrid.
• Fully paid onboarding training and internal paths into Quality Assurance, VIP Support or Team Management.