Sales Operations Analyst – German Speaking

About the role

We are seeking a skilled and dedicated German‑speaking Sales Operations Analyst. The role involves managing a variety of contract‑related tasks and ensuring effective administration of contract agreements while collaborating with stakeholders and delivering exceptional customer care.

Key responsibilities

• Handle cases related to contract management, order processing, customer care, invoicing and cancellations.
• Manage contractual agreements and ensure compliance with established terms and conditions.
• Collaborate with internal and external stakeholders to address contract‑related inquiries and resolve issues.
• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
• Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.
• Participate in discussions on new products and integration into standard processes.
• Provide exceptional customer care and manage inquiries across various channels.

Required profile

• Advanced proficiency in German (B2) and medium proficiency in English.
• Minimum of 1 year experience in customer service and/or complex back‑office processing.
• Ability to prioritize multiple tasks, good judgment and professional appearance.
• Key competencies: adaptability, action‑oriented, accountability, drive for results and collaboration.
• Excellent communication, problem‑solving skills and a goal‑oriented mindset.
• Experience in the telecom industry and a proven track record in sales operations or customer service are preferred.

Required skills

• Proficiency in CRM systems.
• Proficiency in call‑center software.